Refund policy
At Mannoor, we carefully inspect and pack every order before it leaves us. As our products include candles and fragrance products, we follow a limited return and exchange policy to maintain the quality, hygiene and integrity of our products.
Please review the following policy before placing your order.
1. When can I request a replacement?
We accept replacement requests if:
- You receive a damaged product.
- You receive the wrong product.
- An item is missing from your order.
- You receive a product that is defective or materially different from what you ordered.
For eligible issues, we will review your request and, where possible, arrange a replacement of the affected product.
2. What should I do if my order arrives damaged?
Please contact us at mannoor.offcial@gmail or whatsapp us on +91 9289251110 within 48 hours of delivery.
To help us resolve the issue quickly, please share:
- Your order number
- Clear photographs of the outer packaging
- Clear photographs/videos of the damaged product
- A brief description of the issue
We may request additional information if required to assess the issue.
Please retain the original packaging until your request has been resolved.
3. What happens after I submit a request?
Once we receive your request, our team will review the details and determine the appropriate resolution.
Depending on the situation, we may offer:
Replacement
Where the same product is available, we will arrange a replacement.
Store Credit
If a replacement is unavailable or not suitable, we may offer store credit equivalent to the eligible product value. Store credit can be used towards a future Mannoor purchase.
Refund
Where a refund is applicable, it will be processed to the original payment method.
4. Can I return or exchange a product if I change my mind?
At this time, we do not accept returns or exchanges for change of mind, incorrect product selection, fragrance preference or personal preference.
We recommend reviewing the product description, specifications and fragrance notes carefully before placing your order.
5. Can I return a used or opened product?
For hygiene, quality and safety reasons, we generally do not accept returns or exchanges for products that have been used, burned, opened or altered, unless the product is found to be defective.
6. Candle Care & Product Use
Please follow the candle care and usage instructions provided with your product.
Issues resulting from improper use, burning, storage, handling or failure to follow the provided care instructions may not qualify for replacement or refund.
Normal characteristics of candles, such as minor variations in colour, surface texture, frosting or appearance, may occur due to the nature of the wax and are not necessarily considered product defects.
7. Can I cancel my order?
Orders can be cancelled before they are dispatched by contacting us at mannoor.official@gmail.com.
Once an order has been dispatched, it cannot be cancelled.
8. Unauthorised Returns
Please do not send any product back to us without contacting Mannoor first.
We will provide return instructions where a return is required. Products sent back without prior approval may not be accepted.
9. Contact Us
For any return, replacement or order-related queries, please contact us at:
Email: mannoor.official@gmail.com
Order Number: Please include your order number in your message.